🚚 Fast Canada-wide shipping — 10% off with code PLAY10
🚚 Fast Canada-wide shipping — 10% off with code PLAY10
🚚 Fast Canada-wide shipping — 10% off with code PLAY10
🚚 Fast Canada-wide shipping — 10% off with code PLAY10
🚚 Fast Canada-wide shipping — 10% off with code PLAY10
🚚 Fast Canada-wide shipping — 10% off with code PLAY10
🚚 Fast Canada-wide shipping — 10% off with code PLAY10
🚚 Fast Canada-wide shipping — 10% off with code PLAY10
🚚 Fast Canada-wide shipping — 10% off with code PLAY10
🚚 Fast Canada-wide shipping — 10% off with code PLAY10
🚚 Fast Canada-wide shipping — 10% off with code PLAY10
🚚 Fast Canada-wide shipping — 10% off with code PLAY10










We offer free standard shipping to every province and territory in United Kingdom.
We offer free standard shipping to every province and territory in United Kingdom. No minimum purchase is required, and all orders include tracking for your convenience.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Deliveries to United Kingdom’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
Gretchen is TigerHart’s warm take on the beloved German Shepherd. Designed as a comforting presence in everyday life, she invites calm moments, imaginative play, and loyal companionship. Her bond with family echoes the cherished traits many families value in a favorite pet—watchful, affectionate, and endlessly approachable.
Rather than merely being a toy, Gretchen offers a tactile experience: plush fabric you can touch again and again, a shape that settles comfortably in your arms, and a presence that feels reassuring during bedtime routines or shared storytelling.
Gretchen is crafted to feel inviting and resilient. The plush surface is soft to the touch, while the construction uses secure stitching and quality materials to stand up to everyday hugs and gentle adventures. The body is filled with white polypropylene stuffing, giving a plump, squeezable feel that stays comfortable after repeated use.
Gretchen is recommended for ages 3 and up. The materials are free from phthalates, lead, BPA, and heavy metals, and the plush components are tested in accredited labs to meet CPSIA and ASTM F963-11 safety standards. For cleaning, hand wash with light soap and cold water, then air dry to maintain plush softness.
Think of Gretchen as a companion for bedtime rituals, story time, and gentle play. Her soft, cuddly presence can help create a comforting routine and a friendly confidant during imaginative adventures. While not a medical device, a plush friend like Gretchen may contribute to a soothing, cozy atmosphere for families looking to add warmth to everyday moments.
Gretchen measures 12 x 7.5 x 9.25 inches and weighs around 0.5 pounds, making her easy to hold for younger children or to tuck into a car seat for travel. With a 90-day warranty on manufacturer defects, Gretchen is built for everyday moments and long-lasting companionship.
Whether you’re searching for a comforting companion, a storytelling ally, or a soft friend to brighten daily routines, Gretchen offers a tangible, thoughtful option from the TigerHart family.
Q: What ages is Gretchen suitable for?
A: Gretchen is recommended for ages 3 and up, with gentle, supervised play encouraged.
Q: How should I care for Gretchen?
A: Hand wash with light soap and cold water, then air dry to preserve softness.
At Toygame, our primary focus is serving customers across Canada, while also offering international shipping to select destinations. We want you to shop with confidence.
You may request a return within 30 days of delivery, provided the item is unused, unopened, and in its original packaging.
Returns are accepted only if the issue is not caused by customer use or handling. We cannot accept returns for items damaged due to misuse, improper assembly, normal wear and tear, water exposure, or any other customer-related error.
If you receive a defective item, an item damaged during shipping, or the wrong product, please contact us within 24 hours of delivery with clear photos of the item and packaging. In these cases, we will cover the return shipping cost or send a replacement, depending on availability.
If you changed your mind, eligible items (unused, unopened, original packaging) may be returned within 30 days. Return shipping costs are the customer’s responsibility. Original shipping fees are non-refundable.
Once your return is received and inspected, refunds are typically processed within 3–5 business days. Depending on your bank or payment provider, it may take an additional 5–10 business days for the refund to appear on your statement.
Some items may be non-returnable for safety or hygiene reasons, including opened products, clearance items marked as final sale, or products returned without original packaging.
We primarily ship across Canada. Orders are usually processed within 1–3 business days. Delivery times typically range from 2–10 business days, depending on your province or territory.
We also offer international shipping to select countries. International delivery times, shipping costs, customs duties, taxes, and import fees vary by destination and are the responsibility of the customer.
Please note that international orders may experience delays due to customs clearance or local carrier operations.
Shipping rates may be calculated based on weight, size, and destination. All delivery estimates shown at checkout are provided by the carrier and are not guaranteed.
During peak seasons or to remote regions, shipping delays may occur.
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