FAQ

We ship across Canada only. All orders are delivered to Canadian addresses to ensure faster delivery and a smoother shopping experience.

Not at this time. We currently ship to Canadian addresses only.

Orders are normally processed in 2–3 business days. Standard delivery after dispatch is usually up to 5 business days in most Canadian regions, or 6–10 in remote and northern regions. These are estimates, not guaranteed arrival dates. See our shipping policy for details.

Orders are processed on business days only. Orders placed on weekends or holidays will be processed the next business day.

Yes. Once your order has been shipped, you will receive a confirmation email with tracking details.

Tracking updates may take 24 hours after shipment. Updates may also be slower during peak seasons or holidays.

If your order appears delayed, please contact us at toygame.ca@gmail.com and we’ll assist you.

If your order has not been processed yet, contact us as soon as possible. Once shipped, the address cannot be changed.

The courier may attempt delivery again or route the package to a pickup location. Please follow the courier instructions in your tracking link.

Some orders may ship in separate packages depending on product availability and warehouse location. If this happens, you’ll receive tracking for each shipment.

Standard shipping to Canadian addresses is free, with no minimum order. Applicable taxes and available delivery options are shown at checkout.

Yes. Standard shipping within Canada is free on all orders under our current shipping policy.

No. All applicable charges are shown at checkout before you complete your purchase.

Applicable taxes are calculated at checkout based on your shipping address.

Yes. Every order ships within Canada and all prices are shown in CAD.

Yes. Once your order has been shipped, you will receive an email with a tracking number.

Use the tracking link in your shipment confirmation email. If you cannot find it, contact toygame.ca@gmail.com with your order number.

Email us at toygame.ca@gmail.com and we’ll help you retrieve your tracking information.

Please check with household members or your building concierge first. If you still can’t locate it, contact us and we’ll assist you.

It may take 24 hours for carriers to scan and update tracking. Please try again later.

You may request a return within 30 days of receiving your order. Please visit our Returns & Refund Policy page for full details.

Eligible items must be unused, unopened and in their original packaging, in resellable condition. Return requests must be made within 30 days of delivery. Read the return policy for full conditions.

Contact us or follow the steps on our Returns & Refund Policy page to begin the process.

Refunds are issued after the returned item is received and inspected. Exchanges are subject to availability.

Return shipping is typically the customer’s responsibility unless the item is defective or incorrect.

Refunds are processed after inspection. Your bank may take additional time to post the refund depending on your payment method.

Please contact us as soon as possible with photos of the item and packaging so we can help resolve it.

Contact us at toygame.ca@gmail.com and we’ll make it right.

Some items may be marked as final sale. If an item is final sale, it will be clearly noted on the product page.

Return instructions and the return address will be provided once your return request is approved.

Check the manufacturer’s age label, warnings and instructions for the specific item. Small parts, magnets and batteries may require special precautions. Product categories are browsing aids and do not replace the manufacturer’s safety guidance.

Check the individual listing and manufacturer’s packaging for an age recommendation. If it is missing or unclear, contact us before choosing the item for a child. Do not assume every item in an age-based category is suitable.

Some toys may contain small parts. Please review the product details and supervise younger children.

If a toy requires batteries, the product listing will note whether they are included.

Materials vary by product. Please check the product description for specific material information.

Many products include instructions when applicable. If needed, details are included on the product page.

Warranty availability depends on the product. If a warranty applies, it will be noted on the product page or provided by the manufacturer.

Check the current availability on the product page. If an item is unavailable, browse related products or contact us. A restock date is not guaranteed.

Yes. Our collection focuses on learning through play, screen-free engagement, and creative development.

Absolutely. Many of our toys encourage hands-on, screen-free play.

Yes. Many of our toys are curated by age group and play style to make it easier to find the right option.

Yes. We carry a range of educational toys that support science, building, logic, and creativity.

Some products may be suitable depending on a child’s needs and preferences. Please review product details or contact us for help choosing.

If your order hasn’t been processed yet, contact us as soon as possible. Once shipped, orders cannot be modified or cancelled.

We accept major payment methods through our secure checkout system.

Yes. All payments are processed through secure and encrypted checkout systems.

Yes. You’ll receive a confirmation email immediately after placing your order.

Yes. If you have a valid discount code, enter it at checkout.

Checkout typically allows one discount code at a time unless stated otherwise.

If gift cards are available, they will be listed on our website. If you don’t see them, they may not be offered yet.

Currently, we do not offer gift wrapping.

Yes. Many customers choose Toygame products for birthdays, holidays, and special occasions.

Invoices are typically sent via email rather than included inside the package.

You can reach us anytime through our Contact Us page or email us at toygame.ca@gmail.com

We aim to respond to all inquiries within 24 business hours.