FAQ

Frequently Asked Questions (FAQ)

Click a category, then click a question to reveal the answer.

📦 Shipping & Delivery
Where do you ship?
We ship across Canada only. All orders are delivered to Canadian addresses to ensure faster delivery and a smoother shopping experience.
Do you ship internationally?
Not at this time. We currently ship to Canadian addresses only.
How long does shipping take?
Shipping times may vary by location and product. On average, orders are delivered within 5–10 business days after processing.
Do you process orders on weekends or holidays?
Orders are processed on business days only. Orders placed on weekends or holidays will be processed the next business day.
Will I receive a tracking number?
Yes. Once your order has been shipped, you will receive a confirmation email with tracking details.
Why hasn’t my tracking updated yet?
Tracking updates may take 24 hours after shipment. Updates may also be slower during peak seasons or holidays.
What if my order is delayed?
If your order appears delayed, please contact us at toygame.ca@gmail.com and we’ll assist you.
Can I change my shipping address after ordering?
If your order has not been processed yet, contact us as soon as possible. Once shipped, the address cannot be changed.
What happens if I miss the delivery?
The courier may attempt delivery again or route the package to a pickup location. Please follow the courier instructions in your tracking link.
Will my order arrive in multiple packages?
Some orders may ship in separate packages depending on product availability and warehouse location. If this happens, you’ll receive tracking for each shipment.
💰 Shipping Costs & Fees
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order details.
Do you offer free shipping?
Occasionally, we run free shipping promotions. Any promotion will be clearly displayed on our website.
Are there any hidden fees?
No. All applicable charges are shown at checkout before you complete your purchase.
Are taxes included at checkout?
Applicable taxes are calculated at checkout based on your shipping address.
Are prices shown in local currency?
Yes. Every order ships within Canada and all prices are shown in CAD.
🔍 Order Tracking
Can I track my order?
Yes. Once your order has been shipped, you will receive an email with a tracking number.
Where can I track my order?
You can use our Order Tracking page with your order number and email address, or click the tracking link in your shipment confirmation email.
What if I lost my tracking email?
Email us at toygame.ca@gmail.com and we’ll help you retrieve your tracking information.
My tracking says delivered but I don’t have it. What now?
Please check with household members or your building concierge first. If you still can’t locate it, contact us and we’ll assist you.
My tracking number shows no information. Why?
It may take 24 hours for carriers to scan and update tracking. Please try again later.
🔄 Returns & Refunds
What is your return policy?
You may request a return within 30 days of receiving your order. Please visit our Returns & Refund Policy page for full details.
What items are eligible for return?
Returned items must be unused, in original packaging, and in resellable condition.
How do I start a return?
Contact us or follow the steps on our Returns & Refund Policy page to begin the process.
Do you offer refunds or exchanges?
Refunds are issued after the returned item is received and inspected. Exchanges are subject to availability.
Who pays for return shipping?
Return shipping is typically the customer’s responsibility unless the item is defective or incorrect.
When will I receive my refund?
Refunds are processed after inspection. Your bank may take additional time to post the refund depending on your payment method.
What if my item arrived damaged?
Please contact us as soon as possible with photos of the item and packaging so we can help resolve it.
What if I received the wrong item?
Contact us at toygame.ca@gmail.com and we’ll make it right.
Are any items final sale?
Some items may be marked as final sale. If an item is final sale, it will be clearly noted on the product page.
Where do I send my return?
Return instructions and the return address will be provided once your return request is approved.
🧸 Product Information & Safety
Are your toys safe for children?
Yes. We carefully select products that meet safety and quality standards. We always encourage adult supervision, especially for younger children.
Do your products include age recommendations?
Yes. Each product listing includes age recommendations to help you choose appropriately.
Do toys contain small parts?
Some toys may contain small parts. Please review the product details and supervise younger children.
Are batteries included?
If a toy requires batteries, the product listing will note whether they are included.
What materials are your toys made from?
Materials vary by product. Please check the product description for specific material information.
Do products come with instructions?
Many products include instructions when applicable. If needed, details are included on the product page.
Do you offer a warranty?
Warranty availability depends on the product. If a warranty applies, it will be noted on the product page or provided by the manufacturer.
What if a product is out of stock?
Some items sell out quickly. If a product is out of stock, you can check back later for restocks.
🎓 Learning & Development
Do your toys support learning and development?
Yes. Our collection focuses on learning through play, screen-free engagement, and creative development.
Do you offer screen-free toys?
Absolutely. Many of our toys encourage hands-on, screen-free play.
Do you offer age-based toy recommendations?
Yes. Many of our toys are curated by age group and play style to make it easier to find the right option.
Do you offer STEM/educational toys?
Yes. We carry a range of educational toys that support science, building, logic, and creativity.
Do you have toys suitable for special needs?
Some products may be suitable depending on a child’s needs and preferences. Please review product details or contact us for help choosing.
🛒 Orders & Payments
Can I cancel or change my order?
If your order hasn’t been processed yet, contact us as soon as possible. Once shipped, orders cannot be modified or cancelled.
What payment methods do you accept?
We accept major payment methods through our secure checkout system.
Is my payment information secure?
Yes. All payments are processed through secure and encrypted checkout systems.
Will I receive an order confirmation?
Yes. You’ll receive a confirmation email immediately after placing your order.
Can I use discount codes?
Yes. If you have a valid discount code, enter it at checkout.
Can I stack multiple discount codes?
Checkout typically allows one discount code at a time unless stated otherwise.
Do you offer gift cards?
If gift cards are available, they will be listed on our website. If you don’t see them, they may not be offered yet.
🎁 Gifts & Customer Support
Do you offer gift wrapping?
Currently, we do not offer gift wrapping.
Can I send an order as a gift?
Yes. Many customers choose Toygame products for birthdays, holidays, and special occasions.
Do you include prices in the package?
Invoices are typically sent via email rather than included inside the package.
How can I contact Toygame Canada?
You can reach us anytime through our Contact Us page or email us at toygame.ca@gmail.com
How quickly do you respond?
We aim to respond to all inquiries within 24 business hours.
Still have questions? Email us at toygame.ca@gmail.com — we’re always happy to help.