FAQ

Frequently Asked Questions (FAQ)

Where do you ship?

We ship across Canada. All orders are delivered to Canadian addresses only, ensuring faster delivery times and a smoother shopping experience.

How long does shipping take?

Shipping times may vary depending on your location and the product ordered.
On average, orders are delivered within 5–10 business days after processing.

You will receive a confirmation email with tracking details once your order has been shipped.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and order details.
Occasionally, we may offer free shipping promotions, which will be clearly displayed on our website.

Can I track my order?

Yes. Once your order has been shipped, you will receive an email with a tracking number so you can follow your delivery every step of the way.

What is your return policy?

We want you to feel confident shopping with us.
If you’re not fully satisfied, you may request a return within 14 days of receiving your order.

Returned items must be:

  • Unused

  • In original packaging

  • In resellable condition

Please visit our Returns & Refund Policy page for full details.

Are your toys safe for children?

Yes. We carefully select products that meet safety and quality standards.
Each product listing includes age recommendations to help you choose appropriately.

We always encourage adult supervision, especially for younger children.

Do you offer age-based toy recommendations?

Absolutely. Many of our toys are curated by age group and play style to make it easier for parents to find the right option for their child.

You can explore our collections or use product descriptions for guidance.

Do your toys support learning and development?

Yes. Our collection focuses on learning through play, screen-free engagement, and creative development.
We prioritize toys that encourage problem-solving, imagination, and meaningful play experiences.

Can I cancel or change my order?

If your order has not yet been processed, please contact us as soon as possible.
Once an order has been shipped, it cannot be modified or cancelled.

How can I contact Toygame Canada?

You can reach us anytime through our Contact Us page.
We aim to respond to all inquiries within 24–48 business hours.

Is my payment information secure?

Yes. All payments are processed through secure and encrypted checkout systems to ensure your personal and payment information is protected.

Do you offer gift options?

Some of our products make great gifts.
While we currently do not offer gift wrapping, many customers choose Toygame products for birthdays, holidays, and special occasions.

Still have questions?
Feel free to contact us — we’re always happy to help.