🚚 Fast Canada-wide shipping — 10% off with code PLAY10
🚚 Fast Canada-wide shipping — 10% off with code PLAY10
🚚 Fast Canada-wide shipping — 10% off with code PLAY10
🚚 Fast Canada-wide shipping — 10% off with code PLAY10
🚚 Fast Canada-wide shipping — 10% off with code PLAY10
🚚 Fast Canada-wide shipping — 10% off with code PLAY10
🚚 Fast Canada-wide shipping — 10% off with code PLAY10
🚚 Fast Canada-wide shipping — 10% off with code PLAY10
🚚 Fast Canada-wide shipping — 10% off with code PLAY10
🚚 Fast Canada-wide shipping — 10% off with code PLAY10
🚚 Fast Canada-wide shipping — 10% off with code PLAY10
🚚 Fast Canada-wide shipping — 10% off with code PLAY10


















We offer free standard shipping to every province and territory in United Kingdom.
We offer free standard shipping to every province and territory in United Kingdom. No minimum purchase is required, and all orders include tracking for your convenience.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Deliveries to United Kingdom’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
This cute, high-quality plush bunny is more than a soft friend. Built with care, SuzziPals Susan combines cozy aesthetics with practical warmth and cooling options. The plush bunny hides a flaxseed-filled core and lavender scent, designed to be hugged, held, or draped over tired shoulders after a long day. Its tactile stitching and gentle curves invite a sense of security, making it a comforting companion for kids and adults alike.
For soothing warmth, simply warm Susan in a microwave. The plush delivers up to approximately 20 minutes of moist heat, thanks to the flaxseed and lavender blend inside. The result is a gentle, comforting warmth that can accompany you during downtime, after activities, or as a familiar hug when you need it most.
When a cooler touch is preferable, Susan can be chilled in a freezer bag for 2–3 hours. Expect approximately 10 minutes of soothing cold therapy that helps you feel refreshed and balanced after activity or hectic moments.
Hug Susan during rest, bedtime, travel, or reading time. The plush bunny’s soft texture and comforting presence can make moments feel a little calmer. It’s also a thoughtful gift idea for fans of cute stuffed animals and bunny decor, suitable for kids and adults who enjoy cozy comforts.
Designed as a durable, charming companion, SuzziPals Susan emphasizes quality stitching and plush fabric. The lavender-infused, flaxseed filling is chosen to enhance the sensory experience without abrupt fragrances, making it a gentle addition to any relaxation corner or bedroom aesthetic.
Whether used for comfort, decor, or as a thoughtful present for fans of warm, comforting plushies, Susan stands out as a versatile option. Its friendly pink silhouette and calming presence suit a variety of occasions—from birthdays to simply brightening someone’s day with a little warmth and whimsy.
Q: What is SuzziPals Susan?
A: A soft pink bunny plush stuffed with flaxseed and lavender that can be heated or cooled for comfort.
Q: How do I use the heating and cooling features?
A: Microwave for up to 20 minutes, then hug; freeze in a freezer bag for 2–3 hours for cold therapy.
At Toygame, our primary focus is serving customers across Canada, while also offering international shipping to select destinations. We want you to shop with confidence.
You may request a return within 30 days of delivery, provided the item is unused, unopened, and in its original packaging.
Returns are accepted only if the issue is not caused by customer use or handling. We cannot accept returns for items damaged due to misuse, improper assembly, normal wear and tear, water exposure, or any other customer-related error.
If you receive a defective item, an item damaged during shipping, or the wrong product, please contact us within 24 hours of delivery with clear photos of the item and packaging. In these cases, we will cover the return shipping cost or send a replacement, depending on availability.
If you changed your mind, eligible items (unused, unopened, original packaging) may be returned within 30 days. Return shipping costs are the customer’s responsibility. Original shipping fees are non-refundable.
Once your return is received and inspected, refunds are typically processed within 3–5 business days. Depending on your bank or payment provider, it may take an additional 5–10 business days for the refund to appear on your statement.
Some items may be non-returnable for safety or hygiene reasons, including opened products, clearance items marked as final sale, or products returned without original packaging.
We primarily ship across Canada. Orders are usually processed within 1–3 business days. Delivery times typically range from 2–10 business days, depending on your province or territory.
We also offer international shipping to select countries. International delivery times, shipping costs, customs duties, taxes, and import fees vary by destination and are the responsibility of the customer.
Please note that international orders may experience delays due to customs clearance or local carrier operations.
Shipping rates may be calculated based on weight, size, and destination. All delivery estimates shown at checkout are provided by the carrier and are not guaranteed.
During peak seasons or to remote regions, shipping delays may occur.
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