🚚 Fast Canada-wide shipping — 10% off with code PLAY10
🚚 Fast Canada-wide shipping — 10% off with code PLAY10
🚚 Fast Canada-wide shipping — 10% off with code PLAY10
🚚 Fast Canada-wide shipping — 10% off with code PLAY10
🚚 Fast Canada-wide shipping — 10% off with code PLAY10
🚚 Fast Canada-wide shipping — 10% off with code PLAY10
🚚 Fast Canada-wide shipping — 10% off with code PLAY10
🚚 Fast Canada-wide shipping — 10% off with code PLAY10
🚚 Fast Canada-wide shipping — 10% off with code PLAY10
🚚 Fast Canada-wide shipping — 10% off with code PLAY10
🚚 Fast Canada-wide shipping — 10% off with code PLAY10
🚚 Fast Canada-wide shipping — 10% off with code PLAY10
















We offer free standard shipping to every province and territory in United Kingdom.
We offer free standard shipping to every province and territory in United Kingdom. No minimum purchase is required, and all orders include tracking for your convenience.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Deliveries to United Kingdom’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
Dive into the QUOKKA Hotel Wildeluxe 1000-piece puzzle, crafted for adults and teens who love rich visuals and layered clues. The set invites you to move piece by piece through a vividly imagined hotel world, where every corner hides meaning and mood. Expect lush scenes, quirky characters, and atmospheric details that reward patient looking and careful fitting.
Beyond the surface of each image, the puzzle hosts 321+ secrets to uncover. From micro-stories tucked into a doorway frame to subtle shifts in color and texture, these hidden elements invite a deeper, slower engagement that can transform an ordinary evening into a focused, mindful ritual.
The physical experience is designed with care. Indestructible, snap-tough pieces are cut for a satisfying snap and a clean, confident fit, helping you build momentum as you lay down each row. A thick board gives a sturdy tactile feel that enhances the sense of progress as details emerge under your fingertips.
Finish the box and continue the adventure with a two-hour audio story that expands the narrative universe. The narration invites you to re-examine the artwork with fresh context, deepening focus and connection to the world you’re piecing together. In addition, envelopes inside the box and a companion mobile app offer optional surprises that blend hands-on puzzle solving with digital exploration.
The experience is designed to fit quiet evenings, solo sessions, or collaborative evenings with friends or family. It presents a mindful alternative to screens while still offering moments of discovery and curiosity. This is a thoughtful gift for visual thinkers, puzzle enthusiasts, or anyone who enjoys a richly detailed, sensory puzzle journey without promising specific outcomes.
Eco-conscious and responsibly produced, the puzzle carries FSC certification, reflecting a commitment to sustainable materials and responsible manufacturing. If you’re seeking a relaxing, immersive activity that invites observation, imagination, and a touch of mystery, this QUOKKA puzzle may become a welcome ritual in your routine.
Q: What age range is this puzzle best suited for?
A: Ideal for teens and adults who love immersive jigsaws.
Q: Does the package include the audio story and app surprises?
A: Yes, a 2-hour audio story is included and the box offers app-based surprises.
At Toygame, our primary focus is serving customers across Canada, while also offering international shipping to select destinations. We want you to shop with confidence.
You may request a return within 30 days of delivery, provided the item is unused, unopened, and in its original packaging.
Returns are accepted only if the issue is not caused by customer use or handling. We cannot accept returns for items damaged due to misuse, improper assembly, normal wear and tear, water exposure, or any other customer-related error.
If you receive a defective item, an item damaged during shipping, or the wrong product, please contact us within 24 hours of delivery with clear photos of the item and packaging. In these cases, we will cover the return shipping cost or send a replacement, depending on availability.
If you changed your mind, eligible items (unused, unopened, original packaging) may be returned within 30 days. Return shipping costs are the customer’s responsibility. Original shipping fees are non-refundable.
Once your return is received and inspected, refunds are typically processed within 3–5 business days. Depending on your bank or payment provider, it may take an additional 5–10 business days for the refund to appear on your statement.
Some items may be non-returnable for safety or hygiene reasons, including opened products, clearance items marked as final sale, or products returned without original packaging.
We primarily ship across Canada. Orders are usually processed within 1–3 business days. Delivery times typically range from 2–10 business days, depending on your province or territory.
We also offer international shipping to select countries. International delivery times, shipping costs, customs duties, taxes, and import fees vary by destination and are the responsibility of the customer.
Please note that international orders may experience delays due to customs clearance or local carrier operations.
Shipping rates may be calculated based on weight, size, and destination. All delivery estimates shown at checkout are provided by the carrier and are not guaranteed.
During peak seasons or to remote regions, shipping delays may occur.
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