🚚 Fast Canada-wide shipping — 10% off with code PLAY10
🚚 Fast Canada-wide shipping — 10% off with code PLAY10
🚚 Fast Canada-wide shipping — 10% off with code PLAY10
🚚 Fast Canada-wide shipping — 10% off with code PLAY10
🚚 Fast Canada-wide shipping — 10% off with code PLAY10
🚚 Fast Canada-wide shipping — 10% off with code PLAY10
🚚 Fast Canada-wide shipping — 10% off with code PLAY10
🚚 Fast Canada-wide shipping — 10% off with code PLAY10
🚚 Fast Canada-wide shipping — 10% off with code PLAY10
🚚 Fast Canada-wide shipping — 10% off with code PLAY10
🚚 Fast Canada-wide shipping — 10% off with code PLAY10
🚚 Fast Canada-wide shipping — 10% off with code PLAY10
















We offer free standard shipping to every province and territory in United Kingdom.
We offer free standard shipping to every province and territory in United Kingdom. No minimum purchase is required, and all orders include tracking for your convenience.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Deliveries to United Kingdom’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
MasterPieces creates engaging puzzles that cater to adults, families, and youth with a love for thoughtful challenges. The One That Got Away is a 1000-piece jigsaw that invites you to piece together a scene that tells a story, using a generous 19.25" x 26.75" finished size. Crafted in the USA by MasterPieces, a local Arizona company, this puzzle blends artful imagery with dependable quality for long-lasting puzzling fun.
Every puzzle is produced with care to deliver a satisfying, tactile experience. Expect sturdy, thick interlocking pieces and a durable board crafted from recycled materials, finished with eco-friendly soy-based inks. The matte coating reduces glare, making color and detail pop even under brighter lighting. A bonus poster gives you a large, detailed reference to guide your progress as you work.
This puzzle draws from a collection of images by popular artists, captivating photography, and creactive design elements that appeal to art lovers and puzzle fans alike. The included poster supports solving along the way, while the thick pieces click into place with satisfying heft. The packaging is designed for safe storage, so you can tuck the box away and return to it for future puzzling sessions without worry.
Visuals are designed to draw you in, with color depth and detail that reward careful inspection. The random-cut design keeps every solve feeling fresh, while the tactile feel of the pieces adds a satisfying physical dimension to the experience. This combination makes it a reliable choice for winding down after a busy day or sharing a quiet, in-person activity with family and friends.
As a 1000-piece format, it offers a meaningful challenge without becoming overwhelming, and the finished image serves as a keepsake you can admire or reassemble later. MasterPieces emphasizes quality and sustainability, so you can enjoy puzzling with confidence, knowing the production respects both crafters and the planet.
Q: What makes MasterPieces The One That Got Away stand out?
A: It uses a random-cut pattern, thick interlocking pieces, recycled board, and soy-based inks for an eco-friendly puzzle experience.
Q: Does the puzzle come with any solving aids?
A: Yes, a bonus poster offers a large, detailed view to guide puzzlers through the solution.
At Toygame, our primary focus is serving customers across Canada, while also offering international shipping to select destinations. We want you to shop with confidence.
You may request a return within 30 days of delivery, provided the item is unused, unopened, and in its original packaging.
Returns are accepted only if the issue is not caused by customer use or handling. We cannot accept returns for items damaged due to misuse, improper assembly, normal wear and tear, water exposure, or any other customer-related error.
If you receive a defective item, an item damaged during shipping, or the wrong product, please contact us within 24 hours of delivery with clear photos of the item and packaging. In these cases, we will cover the return shipping cost or send a replacement, depending on availability.
If you changed your mind, eligible items (unused, unopened, original packaging) may be returned within 30 days. Return shipping costs are the customer’s responsibility. Original shipping fees are non-refundable.
Once your return is received and inspected, refunds are typically processed within 3–5 business days. Depending on your bank or payment provider, it may take an additional 5–10 business days for the refund to appear on your statement.
Some items may be non-returnable for safety or hygiene reasons, including opened products, clearance items marked as final sale, or products returned without original packaging.
We primarily ship across Canada. Orders are usually processed within 1–3 business days. Delivery times typically range from 2–10 business days, depending on your province or territory.
We also offer international shipping to select countries. International delivery times, shipping costs, customs duties, taxes, and import fees vary by destination and are the responsibility of the customer.
Please note that international orders may experience delays due to customs clearance or local carrier operations.
Shipping rates may be calculated based on weight, size, and destination. All delivery estimates shown at checkout are provided by the carrier and are not guaranteed.
During peak seasons or to remote regions, shipping delays may occur.
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